Free shipping is provided for the contiguous United States only. Some rural continental USA locations may require additional shipping costs. We advertise free shipping, however we reserve the right to charge for rural destination or special service locations. (For example, Martha's Vineyard). If you believe you may live in an area which will require additional fees for shipment, please contact us in advance to discuss at 877-659-5476.
Customers located within United States Territories must contact our Customer Service Department for order processing. Territories include Puerto Rico, US Virgin Islands, etc. International Customers must also contact our Customer Service Department for order processing. 1-877-659-5476 M to F 6:30AM - 3:30PM PST. For even faster service, please complete our online form
Lighting products shipped Next Day, 2 Day and 3 Day Air shipments deliver 2 or 3 weekdays after ship date (weekends not included). Holidays will delay 2nd day and 3 Day Select shipments.
Shipping policy
Signatures are required on all lighting product deliveries.
Orders cannot be cancelled after shipment processing.
We do not allow will calls, freight dock pickups or shipping address changes. All deliveries must be made to the shipping address submitted at time of order. No exceptions will be made under any circumstances.
Signature is required at the time of delivery for all lighting product shipments. Our Freight carriers will not leave shipments unattended under any circumstances. You must be at the shipping address to receive and sign for your order. Any special arrangements made with the trucking company which violate our terms are at your own risk. Customers will be responsible for any return shipping charges due to missed appointments, or inability for freight carriers to obtain signatures. SeeDevil™ will not be responsible for shipping charges due to refused shipments.
RESIDENTIAL DELIVERIES
Signatures are required on all lighting product deliveries.
All lighting product residential deliveries shipped via LTL trucking (not FedEx) company will be scheduled in advance by a local dispatcher. Please ensure you provide the best contact phone number and correct email address to allow your delivery to be scheduled.
SeeDevil™ will not be held responsible for return freight costs due to incorrect customer contact information. You must be at the shipping address during the scheduled appointment time to receive and sign for your shipment. Deliveries are only available Monday to Friday. Weekend appointments are not available. Missed appointments will result in a reschedule charge. Delayed shipment appointments may result in storage fees. SeeDevil™ will not be held responsible for rescheduling charges or storage fees due to failed delivery attempts and or missed appointments. A restock fee equal to the cost of round trip shipping charges will be assessed for all returned merchandise due to missed delivery appointments or refused shipments.
Natural disasters, severe weather, Holidays or other unexpected events may delay deliveries. SeeDevil™ will not be held responsible for shipment delays due to rural shipment destinations, inclement weather or unforeseen incidents by freight carriers. If you have a specific deadline, please contact our Customer Service Department prior to ordering. Estimated transit times represented on our website are subject to exceptions including rural destinations, inclement weather, recognized national holidays, etc.